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FREQUENTLY ASKED QUESTIONS General Questions
G1. What is Whitetails Unlimited?
G2. How do I contact Whitetails Unlimited?
G3. How do I join Whitetails Unlimited? How do I renew my membership?
G4. After I join, when do I receive my Whitetails Unlimited Magazine?
G5. Why did I not receive my Whitetails Unlimited Magazine? How do I change my address?
G6. What is a Whitetails Unlimited membership event?
G7. How do I start a Whitetails Unlimited membership event in my area?
G8. What is a Field Director and how do I contact them about WTU in my area?
G9. How do I donate merchandise to WTU events?
G10. How do I submit a product for consideration as WTU merchandise?
G11. How do I become a National Sponsor?
G12. How do I make a Legacy Gift/Planned Giving?
Ordering Questions
O1. What forms of payment do you accept?
O2. Is there sales tax on my purchase?
O3. May I order by phone?
O4. How much do you charge for shipping? Do you ship overseas?
O5. Do you ship to PO Boxes?
O6. What is your returns policy?
Website Questions
W1. What is Whitetails Unlimited Privacy Policy?
W2. What is the best way to view the Whitetails Unlimited site?
W3. Is it safe to use my credit card?
W4. I am having trouble placing items in the shopping cart?
W5. What are cookies and why does the Whitetails Unlimited website use them?
W6. How do I add to or subtract from my internet order?
W7. How do I cancel an internet order?
W8. What should I list as my billing address on my internet order?
W9. How long will items remain in my basket if I do not order?
W10. Why did I not receive my order confirmation email?
W11. Will Whitetails Unlimited link to my site?
W12. May I link to Whitetails Unlimited on my site?
W13. May I use Whitetails Unlimited’s logo and website content?
W14. I am having trouble with the Whitetails Unlimited website. Who should I contact?
My Account Questions
A1. Why should I create an account?
A2. What will you do with my email address?
A3. How do I change the email address assigned to my WTU account?
A4. What if I no longer have access to the email address assigned to my WTU account?
A5. What if I forget my password?
A6. How do I change my password?
If you cannot find an answer to your question here, please contact Whitetails Unlimited.
G1. What is Whitetails Unlimited?
Whitetails Unlimited is the premier national conservation organization that is dedicated to the betterment of the white-tailed deer. Founded in 1982, Whitetails Unlimited raises money to support its mission of conservation, education, and the preservation of the hunting tradition.
Whitetails Unlimited is a nonprofit educational organization chartered under section 501(c)(3) of the tax code, making donations tax deductible under applicable law.
Whitetails Unlimited sponsors membership banquets and other events to raise money to support local, state, regional, and national projects that support the central mission of conservation, education, and the preservation of the hunting tradition. Unique in the conservation industry, 50% of the net proceeds from events remain in the local area, to be used for local projects.
G2. How do I contact Whitetails Unlimited?
Whitetails Unlimited Inc.
2100 Michigan Steet
PO Box 720
Sturgeon Bay, WI 54235
Phone: 920.743.6777
Toll free: 800.274.5471
Fax: 920.743.4658
Business Hours: 8 a.m. – 4 p.m. (CST) Monday through Friday
Advertising Information -
Chapter/Banquet Information -
Communications Department -
Educational Booklet Request -
General Information Request -
Membership Department -
Merchandise Order -
Photo Submission -
Story Submission -
Webmaster -
G3. How do I join Whitetails Unlimited? How do I renew my membership?
You may join through our website, attend a local Whitetails Unlimited membership banquet in your area, or contact national headquarters.
When your membership is about to expire, a renewal form and return envelope will be inserted in your magazine. Simply return the completed form in the supplied envelope. You may also renew your membership by any of the previously listed options.
G4. After I join, when do I receive the Whitetails Unlimited Magazine?
When you join Whitetails Unlimited, you will automatically be added to the magazine distribution list, and will receive your first magazine within 6-8 weeks. Whitetails Unlimited Magazine is published 4 times per year, and is typically mailed around the first of February, May, August, and November. A second mailing of the current issue is done approximately 6 weeks later for people who have joined/renewed after the initial mailing.
G5. Why did I not receive my Whitetails Unlimited Magazine? How do I change my address?
More than likely there was an error with your mailing address. We strive to accurately enter your address, but at times we are hindered by illegible banquet stubs or incomplete information. Have you moved and not supplied WTU with your new address? Please contact WTU as soon as possible to correct your address.
G6. What is a Whitetails Unlimited membership event?
Whitetails Unlimited membership events are always a great time and offer people attending the satisfaction of knowing that 50% of all net proceeds will go directly back to your local community for conservation-related activities. Dinner, prizes, raffles, and auctions are a perfect formula for suspense and are always an enjoyable part of a Whitetails Unlimited membership event. These events include exclusive WTU event collectible merchandise.
Click here to find a membership event in your hometown! If there isn’t a membership event in your “neck of the woods” and you would be interested in helping out, just locate the WTU Field Director nearest you or email Whitetails Unlimited.
G7. How do I start a Whitetails Unlimited membership event in my area?
Just contact your nearest Field Director or national headquarters. A Field Director will meet with you and explain what needs to be done. They are full-time event organizers, and will take care of all the chores involved, such as securing a venue, publicizing the event, planning auctions and raffles, and being the emcee during the event. There is an exclusive package of merchandise already set, which can be supplemented when needed for your local area and event. Click here for more information on starting a WTU event in your area.
G8. What is a Field Director and how do I contact them about WTU in my area?
A Field Director is a full-time event organizer for Whitetails Unlimited. They are responsible for the entire pre-planning and implementation of the Whitetails Unlimited membership event. They work with local groups and individuals to raise money for conservation-related projects in the local community. WTU Field Directors are a group of experienced professionals with a commitment to preserving the hunting tradition. Click here to find a Field Director in your area, or contact national headquarters.
G9. How do I donate to WTU events?
WTU always welcomes donations of cash or new merchandise for our fundraising efforts. If you are interest in donating, please contact your nearest Field Director or email Whitetails Unlimited national headquarters.
G10. How do I submit a product for consideration as WTU merchandise?
Click here to print the form to fill out and return to address on form. (18 KB)
Click here for the electronic form to fill out, print, and return to address on form. (701 KB)
G11. How do I become a National Sponsor?
Our National Sponsors help to support our national and local programs. Their vital support forwards our mission, and we deeply appreciate all of our conservation-minded companies. For more information on becoming a national sponsor,
or call 800.274.5471.
G12. How do I make a Legacy Gift/Planned Giving?
Making a Legacy Gift to Whitetails Unlimited is easy, and all the decisions are yours. Whether you want to provide monetary support, support a particular program, or donate a piece of property, your conservation legacy will be put to use in support of a cause you love. For more information,
or call 800.274.5471.
O1. What forms of payment do you accept?
WTU accepts MasterCard, Visa, American Express, and Discover credit cards. You may safely enter your entire credit card number via our secure server that encrypts all submitted information.
O2. Is there sales tax on my purchase?
Sales tax is charged only on orders sent within the state of Wisconsin. It is automatically computed for you when checking out.
O3. May I order by phone?
If you want to order by phone, or need more information, call 800.274.5471 from 8 a.m. – 4 p.m. (CST) Monday through Friday.
O4. How much do you charge for shipping? Do you ship overseas?
Shipping is $8.00 for the first item and $4.00 for each additional item. A select few items incur a special charge and that is noted in the description of the item.
No. Currently we only ship within the United States and Canada.
O5. Do you ship to PO Boxes?
No. Carrier will not deliver to a PO Box. You must list a street address for shipping.
O6. What is your returns policy?
Please see our shipping and return policy page for details.
W1. What is Whitetails Unlimited Privacy Policy?
Please see our privacy policy page for details.
W2. What is the best way to view the Whitetails Unlimited site?
The site is PC and Mac compatible. The site is best viewed with a minimum monitor resolution of 800 X 600 (or higher). To change monitor settings:
- Windows users: Go to Start menu: Control Panel: Display: Settings or right click on your Desktop, select Properties: Settings.
- Mac users: Go to Apple menu: Control Panels: Monitors (or Monitors & Sound). For OSX, go to Apple menu: System Preferences: Displays.
The recommended browser software is:
Internet Explorer version 6.0+
Netscape Navigator version 7.0+
Firefox version 1.0+
Mozilla version 1.6+
Safari version 2.0+
If you need a capable browser, you can download one free of charge from your vendor of choice: Microsoft Internet Explorer, Netscape Navigator, Firefox, Mozilla, or Safari.
W3. Is it safe to use my credit card?
Yes, shopping is safe and easy. The WTU website uses VeriSign, a secure online ordering software.
The security of your credit card information, as well as all your personal information, is our top priority. Our secure server software (SSL) is the industry standard and among the best software available today for safe and secure commerce transactions. This technology encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
If you would like to order from WTU, but do not want to place an order online, you may order by phone.
W4. I am having trouble placing items in the shopping cart?
If you cannot place an item the shopping cart, that means your web browser security setting for accepting cookies is turned off or is set too high. Please consult your web browser's "Help" area for more information on disabling and enabling cookies.
W5. What are cookies and why does the WTU website use them?
A cookie is a small text file stored temporarily in your web browser which enables the WTU shopping cart to remember what is in your basket and log-in information. Once a cookie is saved on your computer, only WTU can read it.
Most browsers accept cookies by default but if you're having trouble ordering, you may need to change settings to enable cookies. Please consult your web browser's "Help" area for more information on disabling and enabling cookies.
If you do not wish to enable cookies, you may order by phone.
W6. How do I add to or subtract from my order?
It is very important to verify your order information before concluding your purchase because we cannot add to or make any changes to your order once it has been placed. If you have made an error while ordering, please contact WTU as soon as possible.
W7. How do I cancel an order?
If you have submitted an order and wish to cancel that order, please contact WTU as soon as possible. Please include your order number and explain any changes to be made in your correspondence.
W8. What should I list as my billing address on my order?
The billing address is simply the address to where your credit card is mailed every month. As a security check, the billing address on the order must match the statement address that your card company has on file. If it does not, your order will decline at the point of completing the checkout process. Your order can be delivered to a street address that is different from your credit card statement address.
W9. How long will items remain in my basket if I do not order?
If you leave the Whitetails Unlimited site and return to the site from the same browser window, the items will remain in the basket. Once the browser window is closed, the basket will be emptied.
W10. Why did I not receive my order confirmation email?
Due to increased security of some spam filters, your automated email confirmation may not be received. If you do not receive an email confirmation within 24 hours, please contact WTU as soon as possible regarding your order.
If you are an AOL user, your confirmation email will more than likely be blocked by AOL's spam filter before it even had a chance to get to you. Our web programmers have tried for months to find a fix, but AOL keeps blocking. To date, AOL is the only web provider where we experience system-wide problems. Sorry for your inconvenience.
W11. Will Whitetails Unlimited link to my site?
In short, Whitetails Unlimited links to businesses that:
- do business with us on a national level
- are educational, government or non-profit organizations that offer very useful information to our site visitors
- are directly related to content on our site, such as a press release or magazine article
Click here for the complete linking policy.
W12. May I link to Whitetails Unlimited on my site?
Linking to the Whitetails Unlimited website is permitted. WTU appreciates the support and promotion!
Click here for the complete linking policy.
W13. May I use Whitetails Unlimited’s logo and website content?
The use of WTU's website images, logos and content is permitted for uses related to a Whitetails Unlimited sanctioned function. We ask that you credit all content, images, and logos to Whitetails Unlimited Inc. Please contact the WTU Communications Department if you have any questions.
W14. I am having trouble with the Whitetails Unlimited website. Who should I contact?
If you cannot find a solution to your problem from the FAQ list, you may contact the
at Whitetails Unlimited. Please be sure to describe your problem in detail so we can better serve you.
A1. Why should I create an account?
Creating an account speeds up your check-out time by automatically filling in your billing address. It also allows you access to your saved billing address for updating and your Order History.
User Name
We ask that you use your email address as your User Name, so it will be easy to remember. If you change your email address please refer to question A3.
Password
Please choose a password that is 4-24 case-sensitive characters long. We recommend alpha-numeric passwords but do not require them.
A2. What will you do with my e-mail address?
WTU will use your email address to send you a confirmation notice of your online order, or to answer correspondence. If you would like to be kept abreast of exciting news, features, and updates on our website, you may subscribe to the free Whitetails Unlimited Electronic Newsletter which is distributed by email (instructions to unsubscribe are included in each issue).
A3. How do I change the email address assigned to my WTU account?
You will need to contact Whitetails Unlimited by phone, email, or postal mail.
A4. What if I no longer have access to the email address assigned to my WTU account?
You will need to contact Whitetails Unlimited by phone, email, or postal mail.
A5. What if I forget my password?
Please go to the login page and click on “forgot your password.”
A6. How do I change my password?
You will need to contact Whitetails Unlimited by phone, email, or postal mail.
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